Delivery Information

Standard Delivery

Our delivery structure is calculated for UK Mainland, and a select number of European countries. Delivery to UK offshore destinations may incur an additional charge that we may contact you about if necessary. For any delivery queries please contact us. 90% of orders are dispatched within 24 working hours of ordering and 95% of customers receive their order within 2 working days. You may choose to have your order dispatched by either Royal Mail 1st Class Packet Post (if under 2kg including packaging) or courier.  Your order should arrive to you within 1-4 or 1-2 working days from the date of dispatch respectively.  Your postage costs will be clearly viewable at the checkout and are calculated by the weight or volume of the items ordered.

Please see guide below.

Weight Kg

Cheapest Price Postage & Packaging

0.00-1.00

£3.49

1.01-2.00

£3.99

2+

£4.99


Smaller orders are sent via Royal Mail and larger orders via a courier which will require a signature on delivery, so please ensure that if you are not going to be in when your sweets might be delivered that you put any special instructions in the 'Comments about your order' box that is present during the order checkout process. This will allow our courier to know what to do should you not be in and it may include instructions to leave with a neighbour or in a secure area.

Please note that Candy By Design cannot be held liable for any parcels that our courier are asked to leave in a location in this manner. Failure to leave any special instructions will only delay the arrival of your sweets. If you are going to be out during the day why not have the sweets delivered to an address where someone will be able to sign for your sweets such as friends or a member of your family. Better still have your sweets delivered to your work address - a delivery from Candy By Design will brighten any dull day at the office. If you are not in when Royal Mail deliver then they should leave a card providing instructions of when a re-delivery will be attempted or as to which local post office or depot your package can be collected from.


Next Day Delivery

Please note that UK Mainland orders for next day delivery must be completed and received by us by 1 p.m. the day before you want the sweets to arrive. A signature will be required at delivery address for all next day deliveries.

Delivery will be made by either Royal Mail special delivery or our courier. Again we have made this as simple and cost effective as possible, and prices are set by weight or volume.

See following table as a guide:

Weight Kg

Cost of Postage and Packaging

0.00-1.00

£5.99

1.01-3.00

£7.99

3+

£9.99


*Note - due to restrictions of coverage of services we are not able to offer next day delivery to the following post code areas:  BT, JE, GY, IM,  AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30.

Next day orders received on a Friday will be delivered on the following Monday. However should you require a delivery on a Saturday we can arrange this but there will be an additional charge. Please contact us at: enquiries@candybydesign.co.uk and we will work out the cost for you.


European Deliveries

We currently deliver to the following European Countries. Delivery will be calculated by the website and includes the weight of packaging materials.  An indication of costs is below:

Austria, Belgium, Denmark, France, Germany, Republic of Ireland, Netherlands.

Weight Kg

Cost of Postage and Packaging

0.00-0.50

£4.99

0.51-1.00

£8.99

1.01-2.00 

£12.99

2.01-30.00 

£14.99

2+ Rest of Europe

Please contact us for a quote


The following countries are also available to select on the website but are charged at a higher rate.  Finland, Greece, Italy, Norway, Portugal, Spain, Sweden.


Rest of the World

Anything is possible,  is one of our motto's at Candy By Design, so if you want us to send sweets to somewhere outside of the EU, please get in touch and we will work out what can be done. Candy By Design cannot be held responsible for any delivery surcharges and import taxes or other official costs due on importing goods on delivery.

Please note more economical shipping rates can be achieved for larger orders.  Full terms and costs for international shipping are available on request at enquiries@candybydesign.co.uk.

 

Out of Stock Items

Despite having a host of quality suppliers working hard for us to ensure that we can provide the quality, value and range everybody wants, at times an item or two will be unavailable. If this rare, but unfortunate event should occur we will do one of two things. Firstly we will substitute stock not available with something similar. If you are not happy with this replacement then no worries, simply follow our standard returns policy and we will swap the stock or simply credit you for it.

If no similar item to that unavailable can be found then we will contact you and ask if you would like the rest of your order dispatched and the missing item(s) sent once in stock (at no extra postage costs), or if you would like us to hold back your order until everything is ready. Whatever the option chosen we aim to please you always keeping you informed and ensuring that anything that is sent to you is of the finest quality and value.